1. Processing Time

All orders are processed after order confirmation. Most orders are prepared and processed within 1 to 2 business days, excluding weekends, public holidays, or delays caused by stock availability, payment verification, or delivery service issues.

You will receive an order confirmation after placing your order, and we may contact you if any additional information is required.

2. Delivery Time

StoreDXB aims to deliver eligible orders within 1 to 2 days across selected areas in the UAE. Delivery time may vary depending on your location, product availability, courier schedule, and order confirmation time.

Some orders may take longer during high-demand periods, public holidays, weather issues, or other unexpected delays.

3. Shipping Rates & Delivery Charges

Shipping charges, if applicable, will be calculated and displayed at checkout before you place your order. StoreDXB may offer free delivery on selected products, selected locations, promotional offers, or eligible order values.

4. Cash on Delivery Orders

Cash on Delivery may be available for eligible orders and locations. Please make sure your phone number and delivery address are correct so our team or delivery partner can confirm and deliver your order smoothly.

5. Order Tracking

Once your order is shipped or assigned for delivery, you may receive tracking details or delivery updates through email, SMS, WhatsApp, phone call, or another available communication method.

If tracking details are not immediately available, please allow some time for the courier or delivery partner to update the shipment status.

6. Secure Packing

We do our best to pack orders securely before dispatch. Products are packed carefully to help reduce the risk of damage during handling and delivery.

7. Delayed, Lost, or Damaged Items

If your order is delayed beyond the expected delivery time, or if your package arrives damaged, please contact StoreDXB support as soon as possible with your order number and clear photos of the package or product condition.

We will review the issue and assist you with a suitable solution according to our return, refund, and delivery policies.

8. Incorrect Address or Failed Delivery

Customers are responsible for providing complete and accurate delivery details. StoreDXB may not be responsible for delays, failed delivery, or additional charges caused by incorrect address details, unavailable customer, or unreachable phone number.

9. International Shipping

StoreDXB primarily serves customers in the UAE. International shipping may be available only for selected products or locations where offered. Any customs duties, import taxes, VAT, or additional charges required by the destination country are the customer’s responsibility.