1. Return Window

StoreDXB offers a 7-day return policy. You can request a return within 7 days from the date you receive your order. If 7 days have passed since delivery, unfortunately we may not be able to offer a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, the product must be unused, undamaged, and in the same condition that you received it. The item must also be returned with its original packaging, tags, accessories, manuals, and invoice where applicable.

3. Non-Returnable Items

Some items cannot be returned for safety, hygiene, or product-specific reasons.

• Used, damaged, or opened products.
• Personal care, hygiene, beauty, or health-related items once opened.
• Gift cards, digital products, or downloadable products.
• Items without original packaging, accessories, or invoice.
• Products marked as final sale, clearance, or non-returnable.

4. Refund Process

Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed to your original payment method or through an approved refund method depending on the order payment type.

Refund processing time may vary depending on your bank, payment provider, or selected refund method.

5. Exchanges

We only replace items if they are defective, damaged, or if you received the wrong item. If you need an exchange, please contact our support team within 7 days of receiving your order.

6. Cash on Delivery Orders

For Cash on Delivery orders, approved refunds may be processed through store credit, bank transfer, or another suitable refund method after verification.

7. Return Shipping

Return shipping charges may apply unless the item received was damaged, defective, or incorrect. Products must be securely packed before returning to avoid damage during transit.